Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Here are typical options offered by store using delivery services:

• Free shipping: 20 – 30 working days.

• Standard: 10 – 20 working days. 

• Express: 7 – 10 working days

Which payment methods are accepted in the Online Shop?

 We accept major credit cards (Mastercard, Visa, American Express, and Discover) and Paypal payments.

How long will delivery take?

All orders are shipped from our warehouse within 48 hours of the order being placed. Members should expect to receive their orders within seven (7) to thirty (30) working days upon payment verification and depending on the shipping type they choose.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How secure is shopping in the Online Shop? Is my data protected?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online, please feel free to e-mail us at

What exactly happens after ordering?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. You will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information.

After providing this information, you will need to select shipping type base on your desire and also enter in your payment details. Once you are ready to complete your order, click on the “Proceed” button.

Do I receive an invoice for my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

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